Frequently Asked Questions

How long will it take to receive my order?

We aim to ship orders within 3–5 business days. Delivery times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery timelines on our Shipping Policy page.

What payment methods do you accept?

We accept Bank transfer using major debit and credit cards, such as Visa and Mastercard. Additionally, we support UPI and Cash on Delivery (COD) — COD orders may include additional charges based on location and order size.

What is your return policy?

If you're not satisfied with your purchase, you may return it within 7 working days of delivery. The product must be unused, unwashed, and returned with original tags and packaging. Return shipping charges will apply depending on weight and delivery location. Visit our "Return and Refund & Exchange Policy" page for more details.

How can I contact your customer support?

We're happy to help! Reach us at care@kalashailee.in or WhatsApp us at +91 96746 07909 during business hours. You can also use the contact form on our website.

Do you offer any offers or promotions?

Yes, we regularly share discounts and exclusive offers. Stay updated by subscribing to our newsletter and following us on Instagram and Facebook!