Effective date: 24 July 2026

At Kalashailee, we want your saree to reach you safely and with clear, transparent delivery terms. Please review the information below before placing your order.

1. Domestic Shipping – India

·         We offer FREE standard shipping across India on all orders, including prepaid and Cash on Delivery (COD) orders.

·         In-stock products are generally processed within 3–4 working days, excluding Sundays and public holidays.

·         Estimated delivery time after dispatch is generally 5–10 working days, depending on the delivery location, courier serviceability, weather, public holidays and other circumstances outside our reasonable control.

·         Made-to-order, customised or pre-order products may require approximately 4–6 weeks before dispatch. Where applicable, the expected timeline will be communicated on the product page or directly to the customer.

·         Tracking details will be shared after dispatch wherever available.

2. Cash on Delivery (COD)

·         COD is available for serviceable locations across India.

·         Shipping remains FREE for COD orders. A ₹100 COD handling charge applies to COD orders.

·         Our team may contact you by phone or WhatsApp to confirm the order before dispatch. Please provide an active and correct contact number.

·         If we are unable to receive confirmation within 3 days, the COD order may be cancelled.

·         COD orders are not eligible for change-of-mind returns or exchanges. If an item is damaged, defective, incorrect or materially different from what was ordered, please contact us and we will assist according to our policy and applicable consumer rights.

3. Prepaid Orders – Returns & Exchanges

Eligible prepaid orders may be returned or exchanged in accordance with Kalashailee’s Return & Exchange Policy. For an approved customer-initiated return, a ₹250 return-shipping charge applies. Please refer to the Return & Exchange Policy for eligibility conditions, time limits, product-condition requirements, exclusions and the refund/exchange process.

4. Delivery Information

·         Please provide a complete and accurate delivery address, including house/flat number, street/locality, landmark where helpful, PIN code and an active mobile number.

·         Courier partners may make more than one delivery attempt, subject to their service terms and local availability.

·         If a parcel cannot be delivered because the address/contact information is incorrect, the recipient is unavailable, or delivery is repeatedly refused, please contact us so we can advise on the available next steps. Additional re-shipping or handling charges may apply where a fresh dispatch is required.

·         Courier delays caused by weather, strikes, natural events, operational disruptions or other circumstances outside our reasonable control can occasionally occur. We will assist you with tracking and resolution wherever reasonably possible.

5. Damaged, Defective, Incorrect or Materially Misdescribed Items

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered or advertised, please contact Kalashailee promptly with your order details and supporting photographs/video where reasonably required. We will review the issue and provide the appropriate assistance or remedy in accordance with applicable law and our policies. This applies regardless of whether the original order was prepaid or COD.

6. Order Cancellation

If you need to request cancellation, please contact us as early as possible before dispatch. Once an order has been dispatched, cancellation may not be possible. Any refund or other remedy will be handled in accordance with the applicable order circumstances, our published policies and applicable law.

7. International Shipping

International checkout is not currently enabled on the website. If you would like to place an international order, please contact Kalashailee through Instagram or WhatsApp to check availability, shipping cost and serviceability.

·         Where international shipping is arranged, courier charges will depend on destination, parcel size/weight and available courier service.

·         Customs duties, import taxes and local charges are not included unless expressly stated and are generally the recipient’s responsibility.

8. Need Help?

If you have any questions about shipping, COD, delivery timelines or an existing order, please contact Kalashailee Collections through the customer-support contact details shown on our website. We will be happy to assist you.