Return | Refund | Exchange Policy

Return, Exchange & Refund Policy

At Kalashailee, we want you to shop with confidence. If something isn’t right, we’re here to help with an easy and fair resolution.

1. Return / Exchange Window

You can request a return or exchange within 5 days of delivery.

To start a request, please contact us at:
Email: care@kalashailee.in
WhatsApp: +91 9674607909

2. Eligibility

To be eligible for a return or exchange, the product must be:

  • unused, unwashed, and undamaged
  • in original condition with tags attached
  • returned in original packaging, if possible

3. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product, we will offer:

  • free replacement, or
  • full refund, as applicable

For faster resolution, please share an unboxing video and clear photos within 48 hours of delivery.

4. Exchange Policy

Eligible products can be exchanged within 5 days of delivery.

Once the returned item passes quality check, the replacement product will be shipped.
If there is a price difference, the balance amount will be collected or refunded accordingly.

5. Refund Options

For eligible returns, we offer the following refund options:

A. Store Credit

  • 100% value as store credit
  • can be used on a future purchase
  • processed faster than bank refunds
  • may include a small goodwill bonus during selected campaigns

B. Refund to Original Payment Method / Bank Transfer

  • Refund will be processed after the product is received and passes quality check
  • For regular “change of mind” returns, a return shipping / handling fee may be deducted
  • This fee will be communicated clearly at the time of approval

6. Return Shipping Charges

  • If the return is due to our error (wrong item / damaged / defective item), no deduction will be made
  • If the return is for any other eligible reason, return shipping / handling charges may apply

7. Sale / Clearance / Final Sale Items

Products marked as Final Sale / Clearance / Non-returnable are not eligible for cash refund.

Such items may be eligible only for:

  • exchange, or
  • store credit
    as mentioned on the product page.

8. Cancellation

Orders can be cancelled only before dispatch.
Once shipped, the order will fall under the return/exchange policy.

9. Refund Timeline

After the returned item is received and approved:

  • store credit is usually processed within 2–3 business days
  • bank / UPI / original payment refunds may take 5–7 business days, depending on the payment partner

10. Need Help?

If you need help with sizing, fabric, drape, exchange, or delivery, please contact us before placing your order. We’ll be happy to assist.

Email: care@kalashailee.in
WhatsApp: +91 9674607909

Thank you for shopping with Kalashailee. 💛